
Here are 10 FAQs about Security Guards
1. What are the primary responsibilities of a security guard?
Security guards are responsible for ensuring the safety and security of people, property, and assets. Their duties include monitoring premises, which can be done through foot patrols or by observing CCTV systems. They also control access points, respond to emergencies, enforce rules and regulations, and report any incidents to ensure a secure environment.
2. What types of locations require security guard services?
Security guards can be employed in a variety of settings, including residential properties, shopping centres, corporate offices, construction sites, warehouses, healthcare facilities, and industrial properties. Each location has specific security needs that guards address through tailored duties.
3. How do security guards respond in emergencies?
Security guards are trained to respond quickly and efficiently to emergencies such as medical incidents, theft, fire alarm activation or security breaches. They manage the situation by alerting the necessary authorities, administering first aid if required, and ensuring the safety of the individuals on-site.
4. What is the difference between static guards and mobile patrols?
Static guards are stationed at a fixed location, such as lobbies or car parks, where they monitor access
points, control entry, oversee CCTV systems, and interact with visitors. They also conduct regular patrols within the property to maintain security.
Mobile patrols, on the other hand, involve guards visiting your property at random intervals. This unpredictability serves to deter criminal activity and allows them to inspect the premises for any suspicious behaviour or potential security threats.
5. Are security guards trained for customer service?
Yes, many security guards are trained to provide customer service in addition to security. For example, in residential or retail settings, guards may assist visitors, provide directions, or answer questions while maintaining a secure environment.
6. Do security guards work 24/7?
Security guards can work around the clock, depending on the needs of the client. Many companies offer 24/7 security coverage, with shifts that ensure guards are always present to maintain the safety of the property, regardless of the time of day.
7. How do security guards report incidents?
Security guards are responsible for keeping detailed logs and reports on their activities and any incidents that occur during their shifts. This can include noting suspicious behavior, recording access control issues, and documenting emergencies. These reports help property owners and businesses improve future security measures.
8. What qualifications or training do security guards have?
Security guards must complete a two-week training course to obtain a Certificate II in Security Operations. Following this, they are required to undergo fingerprinting and a police check before they can receive their security licence. In addition to these qualifications, security guards must also hold a valid first aid certificate, ensuring they are prepared for emergency situations.
9. How can I customise security services for my property?
Security services are highly customisable based on the needs of your property or business. Whether you require static guards, mobile patrols, or a combination of both, security providers can tailor their services to address your specific concerns, such as access control, asset protection, or customer assistance.
10. How does having security guards reduce risks for businesses?
The presence of security guards serves as a strong deterrent for criminal activities such as theft, vandalism, and trespassing. Additionally, security guards can quickly respond to incidents before they escalate, minimising risks, preventing damage, and ensuring the safety of residents, employees, customers, and property.