OMEGA PROTECTION — PRIVACY POLICY

Last Updated: 11th December 2025

Omega Protection is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you engage with our services, submit a form, call us, or visit our website.

1. Information We Collect

We may collect the following types of personal information:

Personal Details

Name
Phone number
Email address
Company or business name
Site address

Service-Related Information

Security service requests (mobile patrols, alarm response, monitoring, static guards, concierge, K9)
Patrol schedules and site instructions
Incident reports

Website & Digital Information

IP address
Browser type
Cookies
Form submissions
Call tracking data
Google Ads lead form data

Call Recording & Call Tracking

If you contact us by phone, we may collect:

Caller ID
Call duration
Recording (if disclosed)

2. How We Collect Information

We collect information when:

You submit a form on our website
You contact us via phone or email
You request a quote
You sign up for security patrols or monitoring
You interact with our Google Ads or other marketing channels
You engage our services

We may also collect information automatically through cookies, analytics, and call tracking technologies.

3. How We Use Your Information

We use your information to:

Provide security services and quotes
Respond to enquiries
Manage client accounts
Improve our services and customer experience
Send patrol reports and updates
Process billing
Verify your identity
Support internal operations
Improve advertising performance (Google, Meta, etc.)

We do not sell or rent your information to external companies.

4. Disclosure of Personal Information

We may disclose your information to:

Employees, patrol officers, and contractors who need it to provide services
Alarm monitoring partners
IT providers
Legal authorities if required
Payment processors
Google Ads, Meta Ads or similar advertising platforms (for conversion tracking only)
Any third party with your consent

All third parties are required to protect your information in accordance with privacy laws.

5. Security of Your Information

We take all reasonable steps to protect your personal information from:

Misuse
Loss
Unauthorised access
Modification
Disclosure

We use secure technology, encrypted systems, password protection, and restricted access for sensitive information and patrol data.

6. Access and Correction

You may request:

Access to personal information we hold
Corrections or updates to your details
Removal of your data (unless required for legal or service reasons)

To do so, contact us at:

operations@omegaprotection.com.au
1300 63 63 23

7. Cookies and Tracking

Our website may use:

Cookies
Google Analytics
Google Ads conversion tracking
Lead form tracking
Call tracking numbers

This helps us improve site performance and measure service demand.

You may disable cookies in your browser settings.

8. Google Ads & Lead Form Data

When you submit information through a Google Ads lead form:

Data is securely transferred
Used only to provide quotes or contact you
Stored in compliance with Google and Australian privacy standards

We do not share lead form data with third parties except where required to deliver services.

9. Changes to This Policy

This Privacy Policy may be updated from time to time.
Updates will be posted on our website with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact:

Omega Protection
1300 63 63 23
operations@omegaprotection.com.au
www.omegaprotection.com.au